Quality Promise
Warranty
Crafted to last. Guaranteed to endure.
Legal Guarantee
All Nexa products are covered by the two-year legal guarantee under the Italian Consumer Code (D.Lgs. 206/2005, Art. 128-135). If a defect appears within 24 months of delivery, it is presumed to have existed at the time of delivery. You are entitled to a free repair or replacement, or, where those remedies are not possible, a price reduction or full refund.
Nexa Extended Warranty
Beyond the statutory two-year guarantee, Nexa offers an extended warranty on select product categories:
| Product Category | Warranty Period |
|---|---|
| Solid wood furniture (tables, shelving, cabinets) | 5 years |
| Upholstered seating (sofas, armchairs) — frame & structure | 5 years |
| Upholstered seating — cushions & fabric | 2 years |
| Metal and marble furniture | 3 years |
| Lighting and accessories | 2 years |
| Outdoor furniture | 3 years |
What Is Covered
- Manufacturing defects in materials or workmanship
- Structural failure under normal domestic use
- Defective joints, welds, or hardware
- Premature deterioration of finishes applied during manufacture
- Mechanical components (drawer slides, hinges, recliner mechanisms)
What Is Not Covered
- Normal wear and tear, including fading from sunlight exposure
- Damage from misuse, accidents, improper assembly, or modification
- Damage caused by exposure to excessive heat, moisture, or chemicals
- Natural variations in wood grain, marble veining, or leather texture
- Softening of cushion filling over time (expected with regular use)
- Products used in commercial settings unless specifically rated for commercial use
How to Make a Warranty Claim
- Contact us at info@nexa.furniture with your order number, a description of the defect, and photographs
- Our quality team will assess the claim within 5 business days
- If the claim is approved, we will arrange repair, replacement, or collection at our expense
- For items that can be repaired on-site, we may dispatch a technician to your location
Care Recommendations
To ensure the longevity of your Nexa furniture and maintain warranty coverage, we recommend following the care instructions provided with each product. Avoid placing furniture in direct sunlight for extended periods, use coasters and placemats to protect surfaces, and clean with appropriate products for the material. Detailed care guides are included with every delivery.
Contact
Warranty enquiries: info@nexa.furniture or +39 02 8739 4120 (Mon–Fri, 9:00–18:00 CET).