Returns & Exchanges

14-Day Right of Withdrawal

In accordance with the Italian Consumer Code (D.Lgs. 206/2005) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days of delivery without providing any reason. The withdrawal period expires 14 days from the day you or a person you nominate (other than the carrier) physically receives the goods.

How to Return

1. Email info@nexa.furniture with your order number and reason for return
2. We will send you a Return Merchandise Authorisation (RMA) number and instructions within 2 business days
3. Pack the item in its original packaging, including all accessories and documentation
4. Arrange collection or ship the item using the method specified in your RMA

Return Conditions

• Items must be unused, unassembled (if delivered flat-packed), and in their original packaging
• Include all original accessories, hardware, assembly instructions, and protective materials
• Items showing signs of use, stains, scratches, or modification cannot be accepted for return

Items Excluded from Returns

• Custom-made, bespoke, or personalised furniture built to your specifications
• Items clearly marked as non-returnable at the time of purchase
• Mattresses that have been unsealed after delivery (for hygiene reasons)
• Gift vouchers and service packages

Return Shipping

For standard returns (change of mind), return shipping costs are the responsibility of the customer. Due to the size and weight of furniture, return shipping can be significant, so please consider carefully before ordering. For defective or damaged items, or items shipped in error, we will cover all return shipping costs and arrange collection at no charge.

Exchanges

We do not process direct exchanges. To receive a different item, please initiate a return for the original order and place a new order for the desired product. This ensures the fastest turnaround.

Refund Processing

Refunds are processed within 14 days of receiving the returned item at our warehouse and confirming it meets the return conditions. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the credit to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with photographs. Under the two-year legal guarantee (Art. 128-135 of the Italian Consumer Code), you are entitled to a free repair, replacement, or full refund. We will arrange collection of the defective item at our expense.

Contact

For all return enquiries: info@nexa.furniture or +39 02 8739 4120 (Mon–Fri, 9:00–18:00 CET).