Delivery
Shipping & Delivery
From our Italian workshops to your doorstep, handled with care at every step
Delivery Zones & Timeframes
| Destination | Standard | Cost |
|---|---|---|
| Italy (mainland) | 5–10 business days | From €29 |
| Italy (islands) | 7–14 business days | From €49 |
| EU (Germany, France, Austria, etc.) | 10–20 business days | From €79 |
| UK & Switzerland | 15–25 business days | From €129 |
| Rest of World | 20–40 business days | Quoted at checkout |
Exact shipping costs depend on item size, weight, and destination. Final costs are calculated at checkout.
Free Shipping
Enjoy free standard delivery across mainland Italy on all orders over €500. For EU destinations, free shipping applies to orders over €1,500. Free shipping promotions are applied automatically at checkout.
White-Glove Delivery
For large furniture items such as sofas, dining tables, and wardrobes, we offer a white-glove delivery service. Our delivery team will bring the item into the room of your choice, unpack it, assemble it if required, and remove all packaging materials. White-glove delivery is available throughout Italy and select European cities. Pricing is shown at checkout.
Order Processing
In-stock items are dispatched within 3 to 5 business days. Made-to-order and bespoke pieces typically require 4 to 8 weeks for production before shipping. You will receive email updates at each stage: order confirmation, production start (for custom orders), dispatch notification with tracking, and delivery scheduling.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your delivery in real time. For white-glove deliveries, our logistics partner will contact you to schedule a convenient delivery window.
Customs & Import Duties
For deliveries outside the European Union, the customer is responsible for any customs duties, import taxes, and brokerage fees levied by the destination country. These are not included in the item price or shipping cost. We provide all necessary customs documentation with your shipment.
Damage During Transit
All shipments are fully insured. If your furniture arrives damaged, please photograph the damage before signing for delivery (or note damage on the delivery receipt) and contact us within 48 hours at info@nexa.furniture. We will arrange a repair, replacement, or full refund as appropriate.
Questions?
Contact our logistics team at info@nexa.furniture or call +39 02 8739 4120 (Mon–Fri, 9:00–18:00 CET).