Legal
Terms & Conditions
The terms governing your use of nexa.furniture and purchases from Nexa S.r.l.
Last updated: October 2026
1. General
These General Terms and Conditions govern all purchases made through nexa.furniture, operated by Nexa S.r.l., Via Monte Napoleone 8, 20121 Milano, Italia. By placing an order, you accept these terms in full. These terms are governed by Italian law and the Italian Consumer Code (D.Lgs. 206/2005) for consumer transactions.
2. Products
All furniture and home decor items are described as accurately as possible on our website. Due to photography and screen settings, colours may appear slightly different in person. Dimensions are approximate and may vary marginally. Wood grain, marble veining, and leather textures are natural and will differ between individual pieces, making each item unique.
3. Prices & Payment
All prices are in Euros and include Italian VAT (IVA) at the applicable rate. Prices do not include delivery charges, which are calculated at checkout based on destination and item dimensions. We accept Visa, Mastercard, PayPal, and bank transfer. Payment is due at the time of order unless otherwise agreed for large orders, where a 50% deposit may be required with the balance due before dispatch.
4. Order Process
An order placed through our website constitutes an offer to purchase. We will send an order acknowledgement by email, followed by an order confirmation once your items are ready for dispatch. A binding contract is formed upon our sending the order confirmation. We reserve the right to decline an order if items are unavailable or if we cannot verify payment.
5. Delivery
Delivery times vary based on product availability and destination. Standard delivery within Italy is typically 5 to 10 business days. European deliveries take 10 to 20 business days. Large furniture items may require white-glove delivery, which includes placement in the room of your choice. Delivery dates are estimates and not guaranteed. For full details, see our Shipping & Delivery page.
6. Right of Withdrawal
Under the Italian Consumer Code and EU Directive 2011/83/EU, you have the right to withdraw from a purchase within 14 days of delivery without providing a reason. To exercise this right, notify us in writing at info@nexa.furniture. Items must be returned in their original condition and packaging. Custom-made or bespoke furniture is excluded from the right of withdrawal. See our Returns & Exchanges page for the full procedure.
7. Warranty
All products carry a two-year legal guarantee as required by Italian law (Art. 128-135 of the Consumer Code). Defects that appear within two years of delivery are presumed to have existed at the time of delivery unless proven otherwise. You must report defects within two months of discovery. For details on our extended warranty options, see our Warranty page.
8. Liability
Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages. This limitation does not apply to damage caused by wilful misconduct or gross negligence, or to liability that cannot be excluded under Italian mandatory law.
9. Intellectual Property
All content on nexa.furniture, including but not limited to product designs, photography, text, logos, and graphics, is the exclusive property of Nexa S.r.l. and is protected by Italian and international intellectual property laws. Unauthorised reproduction is prohibited.
10. Governing Law & Disputes
These terms are governed by the laws of the Republic of Italy. For consumer disputes, the courts of the consumer's place of residence shall have jurisdiction. We also participate in the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. Contact
Nexa S.r.l., Via Monte Napoleone 8, 20121 Milano, Italia
Email: info@nexa.furniture
Phone: +39 02 8739 4120